Returns must be done within ten (10) working days starting from the day the goods are delivered to you. You may return your order (or items) for any of the following reasons:
- You received the wrong item in your package or the item has a manufacturing defect (excluding goods marked as display set items or clearance goods).
And the general requirements for returns are as follows:
- You have proof of purchase (order invoice number and receipt).
- The goods must be in new condition and returned in the original selling condition and unopened packaging along with all original accessories (including manuals, warranty cards, certificate of authenticity) and any free gifts, vouchers received with it.
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Under what conditions is/are the product non-returnable:
- Items that have been purchased for more than 10 days.
- Consumables cannot be returned unless they are unopened and in their original packaging.
- The item was purchased for someone else who simply does not want it.
- Defaulted on payment for item.